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Delivery

Delivery Charges

Orders within the UK will be charged £4.95. This includes the price of packing and postage charges. All items will be sent by Royal Mail Special Delivery and will need to be signed for. 

International Postage is charged at £10.95 and is sent by International Tracked& Signed For. Airsure tracked mail and will require a signature. We are not responsible for any lost items when shipping OUTSIDE of the UK. International orders may be subject to a tax or an extra fee by customs. We do not under any circumstances cover that fee. International customers take full liability for that cost, if your country charges one. When customer purchases, they are agreeing to our terms and conditions. Under no circumstances will these terms and conditions be adjusted for international orders.

Please see www.royalmail.co.uk for further details. International orders and orders to the Scottish Highlands will take longer and times will vary. 

Delivery times will be longer on any customised pieces from our Personalsied Collection due to being made to order so please allow extra time for these orders to be processed. Usual delivery times for these pieces is approx 21-27 working days from day of purchase for production and delivery.

Please note once a customised piece from our Personalsied Collection begins being processed, the order cannot be changed or cancelled.

Pieces from our Personalised Collection range are also not eligible for refunds or returns unless there is a fault in the item and we are contacted within 7 days of order being received.  

If the item you have ordered is needed by a specific time frame, please send us an email within 24 hours of placing your order so we can best accommodate your request. 

If you have any questions regarding your purchase or about delivery time, please email us at Enquiries@prettydistractions.co.uk or by filling out the contact form on the website.