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Returns

Returns Policy

We hope that you love your Pretty Distractions purchase but if it doesn't live up to your expectations then please contact us as soon as possible at sales@prettydistractions.co.uk. We will then reply to you with return instructions and return address.

Upon receipt of your return we will send you a conformation email acknowledgement.

Please make sure you send any returns back to us by recorded delivery and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses. 

We do not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied. 

Your refund will be credited to the original payment card used within 30 days.

Pretty Distractions will accept returns* and issue a refund or exchange on any item returned within 7 days of item(s) arriving to desired shipping address.

Items must be returned in the original, undamaged packaging and in full resaleable condition in order for refund to be provided.

Sale items are final sale and not eligible for refunds or exchanges. 

*Personalised pieces from our Personalised Collection range are NOT eligible for refunds or returns unless there is a fault with the item and we have been informed within 14 days of recieving item.

*Due to hygiene reasons earrings can not be returned. This does not affect your statutory rights. 

*We are not responsible for the loss of charms from our Love Lyt Lockets. Our lockets close magnetically and we advice to be careful when placing locket on any surface to avoid accidently opening locket.